Two Layers of Protection. One Team Accountable.

The Two Layers, Side by Side

Who covers what.

Layer One

Diaz 5-Year Workmanship Warranty

Every project we build carries the Diaz 5-year workmanship warranty. A written warranty is provided at contract — the final company-approved version controls.

• Covers installation and workmanship — the things we control.
• Written warranty provided at contract before work begins.
• Contact Diaz first with any warranty question — we route you from there.
• No runaround between crews, reps, and manufacturers. One point of accountability.

Requesting Help

How to request warranty help.

1. 1. Contact Diaz first. Call (843) 605-5373, email frontdesk@diazsiding.com, or use the contact form — it marks your message as warranty support, not a new sales request.
2. 2. Tell us what you are seeing. Your project address, what was installed and when, and a photo of the concern if you can take one safely from the ground.
3. 3. We route it. Workmanship questions come to our team; product questions go to the manufacturer with our help. You deal with Diaz — we deal with the rest.

Layer Two

Protection Depends on the Product You Choose.

Each manufacturer backs its products with its own written warranty. We register your installation, hand you the documents, and make sure you know exactly what's covered. The manufacturer's written terms control — we never summarize them into a single number.

Roofing Siding Windows Doors Decks / Additions

Roofing: GAF, IKO, True Metal, Brava

GAF shingle systems carry GAF's limited warranty, with options for enhanced coverage depending on the system installed. IKO shingles carry IKO's limited warranty. Brava composite roofing carries Brava's written limited warranty for slate, shake, and tile profiles.

On True Metal DuraLock projects, we register the roof for you at closeout — panel system and gauge, coating and color, True Metal order number, and completion date — and the executed warranty is retained and confirmed.

Exact terms vary by product line, color, and system components. GAF warranties · IKO · written True Metal and Brava documents provided at contract.

Siding: James Hardie and LP SmartSide

Our painted siding options use primed James Hardie or LP SmartSide products. The siding material carries the selected product’s written limited warranty. Field-applied paint has separate terms from the siding material; your proposal identifies the paint system and any applicable coverage.

Terms differ by product line — we never imply one warranty covers every line. James Hardie · LP Building Solutions · written product documents provided at contract.

Windows: Pella, MI

Pella windows are backed by Pella's written limited warranty, with coverage by product line. MI replacement windows carry MI's Replacement Product Limited Warranty (products manufactured after January 1, 2026): frame and panel material is covered for the original owner while they own and occupy the home — 10 years for other owners, including after a transfer and for rental properties; insulated-glass seal failure 20 years; hardware 10 years; weatherstripping and screens 1 year each. Those are MI's replacement-product terms — new-construction terms differ — and the written document controls. We confirm the exact product series and warranty terms in writing before installation — no surprises after.

Pella warranties · MI replacement warranty document (PDF).

Doors: ProVia, Simpson, Therma-Tru

ProVia fiberglass and steel entry systems carry ProVia's written limited warranty. Simpson wood doors carry Simpson's written warranty — exposure and overhang conditions affect eligibility, and we flag that before you choose. Therma-Tru fiberglass and steel systems carry Therma-Tru's written warranty.

We use the exact door-series warranty for the product installed. ProVia warranty.

Decks / Additions: TimberTech, Envision

TimberTech composite and PVC decking carries TimberTech's written limited warranty by collection. Envision decking carries Envision's written warranty. Porch and deck structures follow Georgia code and Diaz's 5-year workmanship warranty.

Written deck-product warranties are part of your warranty package at closeout.

Product Documents

Warranties, install guides, and product data.

Every product we install ships with manufacturer documents — warranty terms, installation guides, and product data sheets. Read them at the source, from the manufacturers:

• James Hardie — installation instructions & technical documents (jameshardie.com)
• James Hardie — warranty information (jameshardie.com FAQ)
• GAF — warranty information & documents (gaf.com)
• MI Windows — warranty information (miwindows.com)

Your warranty package at closeout includes the exact documents for every product installed on your home.

Closeout

Your project, documented.

At final walkthrough, you receive a complete record of your project — not just a handshake.

• Final walkthrough of the contracted scope, with punch-list items recorded and resolved
• Product and color record for everything installed
• Final project photos
• Diaz written workmanship warranty and the manufacturer documents for every product installed
• Registration confirmations where the manufacturer requires them
• A clear support contact for after installation — Diaz, first, every time